Reverse Logistics, Forward Thinking - How Smarter Returns Unlock the Next Big Leap In Retail Efficiency
Last Updated: Dec 15, 2025
E-commerce has reshaped shopping and returns right along with it. As online orders soar, the volume of products being returned is growing faster than most operations can keep up. In 2024 alone, shoppers sent back an estimated $890 billion worth of merchandise, or nearly 17 percent of total U.S. retail sales, according to the National Retail Federation.