Alex Venker, Director of Strategic Accounts, Stratifyd
Becca Goletz, Marketing & Demand Generation Manager, Stratifyd
Stratifyd is an end-to-end customer analytics platform powered by AI and built to help businesses increase customer acquisition and retention by providing solutions to contact center, marketing, product, and customer experiences teams worldwide. Our Augmented Intelligence platform captures all structured and unstructured customer feedback and turns this input into actionable business intelligence in a streamlined process. The platform analyzes the data using dynamic topic modeling, natural language processing, data fusion, and sentiment analysis. The Stratifyd platform also enables users to visualize and interact with data via business templates, an interactive dashboard, notifications, and alerts. We have worked closely with Intel to accelerate our workload performance through Intel architecture optimizations and software tools like the Intel® Math Kernel Library.
During the Intel AI Builder’s showcase event at the O’Reilly AI Conference in September 2019, Stratifyd CEO, Derek Wang discussed our successes working on customer voice data including classifying unstructured data and trending the classifications. They peaked the interest of Intel’s Customer Success Group who was interested in delivering standardized analytics on text feedback from their customers. Specifically, this group wanted to help automate the reading of customer support case details and the categorization of such cases, as well as increasing their access to global eCommerce sites that sell Intel products.
Stratify’s solution was implemented for Intel’s Customer Success Group, greatly increasing this team’s ability to monitor customer feedback. Before the implementation of Stratifyd’s solution, this group could only look at a very small percentage of customer reviews. Now, Intel’s Customer Success Group can monitor feedback on over 85% of products sold by primary e-Retailers. The program has been mutually beneficial, as Wang has said, “We have been through the Intel AI Builders program and appreciate Intel – not only providing guidance, but actually rolling up their sleeves and helping us dive into the specifics of the algorithms and the architectural nature of Intel chips. We’ve benefited from a tremendous amount of integration and optimization.”
Through the ongoing teamwork with the Intel AI Builders program and the broader Intel team, we are excited to continue to provide greater and greater value to our customers. To learn more about our collaboration visit https://www.stratifyd.com/ or https://builders.intel.com/ai/solutionscatalog/stratifyd-platform-580