Verbio Speech Analytics
Verbio Speech & Text Analytics solution extracts information from dialogues, users and processes and actionable insights about what has been said, who said it and how it has been said. Every interaction by voice channel or text is analyzed in real time to generate valuable reports, notifications or alarms about critic situations and finally it will be possible to understand the reason for complaints of your customers, monitor the quality of the service offered and ultimately calculate experience satisfaction of each interaction. With the power speech recognition engine merged NLU, you will finally assure the quality of the attention in contact centers, or the emotional state, helping your team to deliver memorable experiences.
*Please note that member solutions are often customizable to meet the needs of individual enterprise end users.CONTACT COMPANY► CONTACT INTEL ACCOUNT MGR►
Any type of conversational interaction can be analysed, whether it’s by phone, email, chat or social media channel.
- Machine Learning
Cutting-edge technology based on deep neural networks (DNN) used for voice sensors (agent/client separation, holds, age, gender, emotions…),speech recognition (CSR for transcription), or knowledge extraction (NLU).
- Real time
Seamless integration with real-time interactions monitoring systems and generates notifications or alarms at the same time these events happen.